Introduction

MilkPark is committed to providing high-quality snacks, sweets, ice creams, and juices for individual and event-based orders. This Refund & Cancellation Policy is designed in compliance with the Consumer Protection Act, 2019, Consumer Protection (E-Commerce) Rules, 2020, and the Information Technology Act, 2000, ensuring transparency, fairness, and customer satisfaction.

Refund Eligibility

Refunds are applicable under the following conditions:

  • Damaged, defective, or incorrect products received
  • Orders not matching specifications for customized or event-based items
  • Refund requests must be submitted within 24 hours of delivery

Customized orders, perishable products, or event platters may have limited refund eligibility due to production and hygiene considerations. All refunds are subject to verification and approval by the MilkPark support team.

Cancellation Policy

  • Orders can be canceled before they are processed or dispatched
  • Cancellations for standard products must be requested within the specified timeframes on the website
  • Event orders or customized platters may have restrictions on cancellation due to preparation timelines
  • MilkPark reserves the right to refuse cancellations beyond the allowed timeframe, in accordance with Consumer Protection (E-Commerce) Rules, 2020

Refund Process

Once approved, refunds will be processed to the original payment method within 5–7 business days. MilkPark ensures secure and transparent handling of all refund transactions, in line with RBI and e-commerce regulations.

Contact and Support

Customers seeking assistance with cancellations, modifications, or refunds can contact MilkPark via phone, email, or the Contact Us form. Our team will respond promptly to resolve any issues.

Governing Law

This policy is governed by Indian laws. Disputes arising from orders, refunds, or cancellations are subject to the jurisdiction of courts in [City/State].

By placing orders with MilkPark, customers acknowledge and agree to the terms outlined in this Refund & Cancellation Policy, ensuring a smooth and fair online shopping experience.